Privacy Policy
At Neighborhood Christian Legal Clinic ("the Clinic," "we," or "our"), we prioritize your privacy. This SMS Messaging Privacy Policy ("Policy") outlines how we collect and use your information concerning the Clinic's text message marketing program(s) (the "Messaging Service"), which is provided through a third-party service provider. SMS opt-in and phone numbers collected for SMS purposes will not be shared with third parties or affiliates for marketing purposes under any circumstances.
By using the Messaging Service, you agree to the terms of this Policy. The Clinic reserves the right to modify or change this Policy at any time, with or without notice. For your convenience, the date of the most recent update will be displayed at the top of this Policy. Changes to the Policy are effective upon posting and supersede any prior versions. Continued use of the Messaging Service after any changes are posted constitutes acceptance of the revised Policy.
Information We Collect
When you use the Messaging Service, we collect Personal Information through our third-party service provider. "Personal Information" includes details identifying you, such as your mobile phone number provided during sign-up, any user or screen name associated with the Messaging Service, feedback you provide, and any information you include in messages. We also collect messaging history and the contents of those messages.
If you participate in surveys related to the Messaging Service, we will collect basic contact information and any other details you provide. We also gather contact information if you reach out with questions or customer service inquiries.
How We Use Your Information
We use your Personal Information to deliver, maintain, and enhance the Messaging Service. This includes analyzing usage, personalizing features, and improving your overall experience.
Sharing Your Information
The Clinic will not sell or rent your Personal Information without your consent. We may share your information in limited cases, such as:
With your consent.
To enforce our Terms of Service.
With trusted third parties to process Personal Information on our behalf, under strict confidentiality and security agreements. If these third parties fail to comply, the Clinic is not responsible for any liabilities or reimbursements.
With affiliated entities under common control with the Clinic, as allowed by this Policy.
If the Clinic or its assets are acquired or merged with another entity.
We may also share aggregated or de-identified information with third parties for purposes like advertising or promotional partnerships.
Information Security
The Clinic implements various security measures to protect your Personal Information based on its sensitivity. However, no online service can be 100% secure. Your information may pass through third-party infrastructures outside our control, such as SMS delivery platforms or carrier networks. While we work to safeguard your data, we cannot guarantee complete protection. By using the Messaging Service, you acknowledge the Clinic is not liable for unintended disclosures.
Children and Intended Audience
The Messaging Service is not intended for children under 13, and we do not knowingly collect information from those under 13. Users aged 13 or older should obtain parental or guardian permission before providing Personal Information. By using the service, you affirm that you are either 18 or older, or at least 13 with parental consent.
Only U.S. residents are eligible to use the Messaging Service.
Retention of Information
We retain your Personal Information for as long as you use the Messaging Service or as required by law. Information is also retained to resolve disputes, protect our interests, and enforce agreements.