Small Kindnesses

Of course, the work of a receptionist at a non-profit legal clinic can be daunting. Often, the clients who come to the front window seeking aid are embroiled in high-stakes legal issues regarding their immigration status, impending Sheriff Sales on their homes, or an expungement that would finally allow them to get a job and thus support their family. Alicia does not view her position as wholly difficult though. In fact, she says, “Everyone tells me my job is so hard and I just keep thinking, ‘This is the best job I’ve ever had.’ I love it.” When she does encounter a difficult client, or someone who is in a dire situation and who might direct that fear or frustration towards her, Alicia turns to her faith. She takes a deep breath and says a prayer for patience and for the words necessary to help the person in front of her.