For this reason, one of the things that Crystal most cherishes about her position is the opportunity to minister to those who are in crisis. “It’s a very interesting dynamic working at the Clinic,” she says. “Having the liberty to share my faith…is just a lot different than what it had been in corporate America.” She loves being able to pray for those who want prayer. And when there is relief to be had for one of her clients, the joy is immense. But even when there are no remedies, apart from letting the home go, there are still positives. She says, “I’m honest with the client. I tell them, ‘I’m here to have a real conversation with you.’ It’s not about sugar-coating it.” And sometimes, these honest, yet difficult conversations are the most important thing Crystal can give to a client.

When the economy took a nosedive, these barriers loomed higher, seemingly more insurmountable than ever. Rob says, “We’ve seen a lot of people since about 2010 that just weren’t quite sure if they could really do this homeownership thing. They saw what friends and family went through and so a part of our role really is that reassuring voice to them that with proper preparation and education, not only is [homeownership] achievable, but sustainable.”